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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) Unica
B) Cognos
C) WebSphere Commerce
D) ILOG Optimization

2. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Integrated analytics help organizations understand the impact of case loads.
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) A case worker has all the information needed to improve case outcomes and optimize decisions

3. The Smarter Commerce Collaboration Network supports what?

A) Internal product development processes.
B) Transportation providers and partners.
C) Customer interaction regarding new products and concepts.
D) Marketing programs.

4. What is global visibility of purchase transaction required for?

A) Merchandise assortment management.
B) Cross-channel returns management.
C) Cross-channel fulfillment.
D) A & B

5. Supply chain visibility _____________________________

A) is focused primarily on business dashboards
B) coalesces a myriad of information to automate response and highlight exceptions
C) automatically handles all exceptions
D) applies marketing techniques to supply chain management

Solutions: